This Privacy Policy explains how Innsight (“we”, “us”, “our”) collects, uses, shares and protects your information when you visit our website, request a demo, or use our property management platform (the “Service”). By using the Service, you agree to the practices described here.
1. Information We Collect
Information you provide
- Contact details — your name, work email and phone number when you request a demo or contact us.
- Property & account data — details about your property, room types, pricing and staff roles that you enter into the platform.
- Guest & booking data — reservation, billing and guest records you store or process through the Service on behalf of your business.
Information collected automatically
- Usage data — pages visited, features used, and actions taken within the Service.
- Device & log data — IP address, browser type, operating system and access timestamps.
- Cookies — small files used to keep you signed in and to understand how the Service is used.
2. How We Use Your Information
- To provide, operate and maintain the Service.
- To respond to demo requests, enquiries and support tickets.
- To process bookings, billing and reports on your behalf.
- To improve, personalise and secure the Service.
- To send service updates and, where permitted, relevant product communications.
- To comply with legal, tax and regulatory obligations.
3. How We Share Information
We do not sell your personal data. We share information only in the following circumstances:
- Service providers — trusted vendors (hosting, payment processing, email delivery) who process data on our behalf under confidentiality obligations.
- OTA & channel partners — where you connect third-party booking channels, we exchange the data needed to sync rates, inventory and reservations.
- Legal requirements — when required by law, regulation or valid legal process.
- Business transfers — in connection with a merger, acquisition or sale of assets, subject to this Policy.
4. Data Security
We use industry-standard safeguards, including SSL encryption and secure cloud infrastructure, to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information for as long as your account is active or as needed to provide the Service, and thereafter only as required to comply with legal obligations, resolve disputes and enforce our agreements.
6. Your Rights
Subject to applicable law, you may request to access, correct, export or delete your personal data, or object to certain processing. To exercise these rights, contact us using the details below.
7. Cookies
You can control or disable cookies through your browser settings. Note that some features of the Service may not function properly without them.
8. Children’s Privacy
The Service is intended for businesses and is not directed to children under 16. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: +91 98164 54762
- Address: Near Laxmi Narayan Temple, Chalaunthi, Sanjauli, Shimla, Himachal Pradesh 171006